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We’ve put together some commonly asked questions
to give you more information about Definitive Kitchens
and the products and services we offer. We've also included links to our technical guides in the relevant questions below

If you have a question that you can’t find the answer to, please use the contact us page.

NOTE: Clicking on the question will reveal the answer.

A kitchen is a huge investment - Is it safe to order online?

Yes! Definitive Kitchens is dedicated to providing a secure shopping experience for our customers. For your peace of mind, our website is certified Level 1 PCI DSS compliant

Can Definitive Kitchens Design my Kitchen for me?

Currently we don't offer a design service, however, if you have a design already, you can email it to us, where we promise we'll do our best to match or beat the quote you have received. 

When can I expect delivery of my order?

Delivery times vary depending on the product ordered:
Full Kitchen orders: 2-3 weeks
Stock door orders: 2-3 days
Made-to-measure orders: 10-15 days
Please check the product specification tabs for all lead times

Can I return my order?

Certain items cannot be returned or refunded, these include:
Made-to-order kitchens, doors and accessories
Paint-to-order doors, plinths, carcases, and accessories
Worktops, splashbacks and upstands
For all other orders, please visit our Contact Us page to notify of us of your intention to return goods

How do I care for my kitchen doors?

Our kitchen doors are manufactured with the rigours of kitchen-life in mind, but that doesn't mean they like harsh cleaning products. Check out our kitchen door care guide below:

Kitchen Door Care Guide

Where can I find more information about Quickcab Flat-Pack Kitchen Units?

View the Quickcab Technical Guide below:

Flatpack Carcase Technical Guide

Does Definitive Kitchens have a showroom I can visit?

Our products are available to view at our supplier's showroom at the following address:
TK Components Ltd
Unit 3, Cranberry Drive
M34 3UL
Opening hours are 8am-5pm Mon-Fri
Viewing is by appointment only - please call Definitive Kitchens to arrange a visit
Not able to get to our showroom? To get a feel for our product quality, door samples are available to purchase through our website and our Brochure is available digitally and in hard copy. Contact us for further info

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